Pasticceria Racca

I find it really unpleasant to have to comment like this, but I'm really angry. Just as I find it "embarrassing" to teach education to the elderly lady who today badly served me and rudely responded during my purchase of the much "overrated" Turin panettone. I want to go step by step. I decided to cross the city to buy these (I hope so) excellent panettone: I have to make several Christmas gifts and I want those who receive them to understand their taste and history. The environment is that of the pastry laboratory: the moment is Christmas, I already find some disorganization in managing customers, but everything is fine. There is not a cart, not a basket: if you want to buy more pieces you have to hold them, but everything is fine. But when I purchase a product like this (average cost 20 euros per 750 g) I expect it to have a minimum level of recognisability, even just the classic adhesive label with the manufacturer's name, the one that all pastry chefs, even the poorest, apply on their their packaging...it's already less good. I point out the absence of a label to the rude lady, decked out in diamonds, who is serving me: she replies that the manufacturer's name is written underneath, in the classic ingredients label... it's really starting to go wrong. When, shortly afterwards, I received an answer from the same woman that I was a difficult person, the decline definitely began. The rude lady makes me "drop from a height" a bag of 70 years of pastry history (red bag tied with gold in polyester canvas, clearly Chinese made, polluting) but I bought 6 panettone! She offers me the purchase, and I agree, of a paper bag for €1.50..... When I notice that the rude lady "clusters" my panettoni (I underline paid) like the vegetables that aren't even at the market, I start to no longer bear this unpleasant experience. To make matters worse, at the time of the final bill, the unpleasant lady tells her colleague that I "threatened" her for the only red bag she is giving me as a gift.... and now nothing makes me more upset. So dear lady, I ask you to reflect on the following: - "threatened" rhymes with "I paid"... - a roll of adhesive labels, I'm sure, has a decidedly amortized cost thanks to the thousands of panettone that you have sold in 70 years... - just as you use diamonds (which customers like me have allowed you to purchase...) to give yourself added value, I use a label to give a "perceptive" value to your panettone which is decidedly anonymous and, given that it does not he is certainly giving them to me, the least he can do is hold his tongue and show, as far as he can, the most false form of education and respect, worthy not even of the last low-class fishmonger! (NB: with all due respect to my fishmonger) - I think it's a real shame to throw away the 70-year tradition and history of this company for an absent label, for an absent bag, but the dressed up lady (certainly not a simple sales assistant) decided to do so. - I will try to improve the presentation of these good and "unfortunate" panettone, maybe I will use the black marker to erase the paternity!!! so they will really be rightly anonymous... - recycled paper bags are better, they are more eco-sustainable As far as I'm concerned, I highly recommend opening your eyes to anyone reading this review of mine: in Turin, perhaps less well-known, there are many pastry shops that offer their excellent products with the label, but above all with politeness and courtesy, which I believe is always a great added value..... even when purchasing half a kilo of sole... The very rude lady decided today to put the 70 years of this business in a bad light EDUCATION AND "ETIQUETTE" are excellent ingredients, but if you don't have them, you can neither buy them nor...stick them Having read the previous ones, I am sure that the most IGNORANT of the answers will not be long in coming...

A very dear friend of mine had the opportunity to work in this pastry shop for a few days and judging by the comments I think she wasn't the only one to notice a lack of education towards people in general (whether customers or not). I'm talking about a person with an uncommon education who found himself subjected to attitudes that were not exactly suitable and in line with his class, elegance and education. Out of curiosity I bought a Panettone from them in December and I must say that the quality of the products is not excellent either so I would move on and return to my trusted pastry shop. And remember that education and class cannot be bought and people definitely notice certain things..

One of the most popular artisanal panettone pastry shops in Turin. The different qualities proposed are all excellent and worth experimenting with. Only one organizational flaw: they don't open on time in the morning. At least, they weren't the day I went: waiting almost a quarter of an hour outside at zero degrees significantly affected the enthusiasm and the desire to resist, without giving in to the temptation to buy the panettone elsewhere.